Security Issues:
» I've never
used a credit card online before. Is it safe?
» My credit card
could not be verified but I am certain it is a valid card.
What could be the problem?
» If someone
else finds my account information, can they use it to buy
more Calling Cards?
» How can I
change my password?
» I forgot my
password. What can I do?
» How can I
change my membership information?
» What is OZPREPAIDCARDS.COM.AU's
customer service policy, security statement and terms and
conditions?
Shopping and Ordering:
» How can I get
the details about each card such as rates and disclaimers?
» How do I
remove items from the Shopping Cart?
» After I've
added items to the Shopping Cart, how do I check out?
» How much
worth of Prepaid Calling Cards can I buy?
» When I
purchase a Calling Card, how do I receive the PIN number?
» How soon will
I be able to use the card after I purchase it?
» How do I use
my Calling Card?
» How many
minutes does each denomination provide?
» How can I pay
for the Calling Cards that I want to purchase?
» Can I
purchase your Calling Cards over the phone?
» How long will
it take to receive my Calling Card?
» Will I
receive periodic bills?
» Can I
transfer the balance on my Calling Card?
» In what
denominations are your Calling Cards available?
» Where are my
pin numbers and access numbers?
» Each Calling
Card has access numbers. Are they all the same?
» When I
purchase a Calling Card, will I receive the actual Calling
Card in the mail?
» Can I get
refund or replacement is provided for lost, stolen or
expired PINs or for unauthorized use?
Safety Issues:
» I've never used a credit card
online before. Is it safe?
OZPREPAIDCARDS.COM.AU uses an industry security standard
called SSL to encrypt your order between your computer and
our website and verify that any personal information is
not redirected. Thousands of Internet based transactions
are secured every day by this technology. For your
protection and ours, we also employ a state-of-the-art
fraud-detection system that minimizes the likelihood that
your credit card will be fraudulently used.
» My credit card could not be
verified but I am certain it is a valid card. What could
be the problem?
OZPREPAIDCARDS.COM.AU take utmost care on preventing
fraudulent credit card transactions. If your credit card
was declined, it may be one of several things.
1 - The information that you have entered might not be
verifiable.
Please verify that you are entering your billing address
correctly.
2 - You might have reached the credit limit of your credit
card.
Please use a different credit card.
» If someone else finds my account
information, can they use it to buy more Calling Cards?
Your account cannot be reused without your authorization,
we will always ask for your password.
So keep your account password safe.
» How can I change my password?
Once you login to your account you will see a link
"Change Detail". Click on 'Change Detail"'
link and and enter your password, you will be taken to a
page where you type in you new password.
» I forgot my password. What can I
do?
To retrieve your password, go to our website. You
will see a link that says 'Forgot your password?'. Click
on that link and you will be prompted to enter your
username. Enter you username and your password will be
delivered to your email address that is in your membership
account information.
» How can I change my membership
information?
Once you login to your account you will see a menu on your
member page. Click on 'Edit Member Info' link and you will be
taken to a page where you can type in the changes you want
to your membership information.
» What is OZPREPAIDCARDS.COM.AU's
customer service policy and security statement and terms
and contitions?
At OZPREPAIDCARDS.COM.AU we are committed to respecting
and protecting your privacy. For full details on our , Customer
Service Policy (click here), Security
Statement (click here), Terms and
Conditions (click here)
Shopping and Ordering:
» How can I get the details about
each card such as rates and disclaimers?
You can click on the specific phone card link or image, which will take you to detailed rates and
the disclaimer for that card.
» How do I remove items from the
Shopping Cart?
Once you click "View Cart" button you will be
seeing the contents of your Shopping Cart. On the right of
each item in your cart Example the symbol of " X
" button, there is a click able button that you can
use to remove items.
» After I've added items to the
Shopping Cart, how do I check out?
Click "Checkout" and you'll be taken customer
login screen. If you are an existing customer do a login
so we can retrieve your information for you. If you are a
new customer please fill out the membership form and click
login and click "checkout". You'll be taken to
the "Payment Info" page where you can enter your
Credit Card information.
» How much worth of Prepaid Calling
Cards can I buy?
New Member: To protect our new customer first order, we
limit our customer to purchase a maximum of $10 worth of
prepaid calling cards per user to try our
products/service.
Existing Member: To protect our customers, we limit our
customers to purchase a maximum of $50 worth of prepaid
Calling Cards per user account per day.
» When I purchase a Calling Card,
how do I receive the PIN number?
Pre-Member: For trial our service/product, you only can
buy $10 worth calling card and your PIN with your
activation code will be sent to your residential address
by post mail. For your
second purchase, you have to wait until you activate your account.
OzMember: PIN will be sent to your email instantly
and will be printed on the screen as well.
» How soon will I be able to use the
card after I purchase it?
You will be able to make calls
immediately once you received the pin number.
» How do I use my Calling Card?
Here are the steps to follow:
1. Dial Your Access Number.
2. Enter your Calling Card PIN Number.
3. For Australia Area Code + Number.
For International: Dial 0011 + Country Code + City Code +
Number + #
» How many minutes does each
denomination provide?
The number of minutes available is determined based on the
rate to the country you are calling. So, each time you use
your Calling Card to place a call, the number of minutes
available for that particular call will be calculated by
the calling cards companies system and will be announced
to you before the call connects.
» How can I pay for the Calling
Cards that I want to purchase?
We accept VISA, MASTERCARD , BANKCARD, AMERICAN EXPRESS,
DINERS CLUB, By direct deposit, by cheque, and by money
order.
» Can I purchase your Calling Cards
over the phone?
No. You can only purchase our Calling Cards on our
website.
» Will I receive periodic bills?
This is a Prepaid Calling Card service. You will pay in
advance so you will never receive a bill.
» Can I transfer the balance on my
Calling Card?
No. You can't transfer any remaining balance on your
Calling Card.
» Each Calling Card has access
numbers. Are they all the same?
No. You have to dial the access number you are given for
that specific Calling Card. Each type of Calling Card has
different access numbers.
» When I purchase a Calling Card,
will I receive the actual Calling Card in the mail?
No. We do not send actual Calling Cards to you. To protect
our customers with your first purchase we will send you a
welcome kit to your mailing address. This is the only time
you will receive mail from us. In this welcome kit you
will have your account activation number and PIN for your
first transaction only. Once you get the
welcome kit and your account activation number all you
have to do is to come back to the site and activate your
account. From that point on you will be receiving your
Prepaid Calling Cards pin numbers right on screen. When
you buy a new card with your active account you will be
able to receive the pins on the screen instantly.
» Can I get refund or
replacement is provided for lost, stolen or expired PINs
or for Unauthorized use ?
Prepaid Calling Cards PINs are non-refundable. No refund or
replacement is provided for lost, stolen or expired PINs
or for unauthorized use.
For inaccurate billing or missing minutes on your card,
you need to contact the phone card issuing company
directly for a faster solution. Their customer service
number can be found either in our phone card web page or
the calling instruction we sent you via email.
