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OZ Prepaid Cards Pty.Ltd

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Calling card  News
23/08/17

Access number outage(resolved)

20/01/17

Melbourne New Access number

01/10/15

New Access number

04/09/15

Payment Problem (resolved)

02/07/15

Payment Problem (resolved)

07/06/15

Gateway Problem(resolved)

12/05/15

Phone card Outage(resolved)

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CALLING CARD FREQUENLY ASK QUESTIONS (FAQ)

 
Security Issues:

  I've never used a credit card online before. Is it safe?
  My credit card could not be verified but I am certain it is a valid card. What could be the problem?
  If someone else finds my account information, can they use it to buy more Calling Cards?
  How can I change my password?
  I forgot my password. What can I do?
  How can I change my membership information?
  What is OZPREPAIDCARDS.COM.AU's customer service policy, security statement and terms and conditions?

Shopping and Ordering:

  How can I get the details about each card such as rates and disclaimers?
  How do I remove items from the Shopping Cart?
  After I've added items to the Shopping Cart, how do I check out?
  How much worth of Prepaid Calling Cards can I buy?
  When I purchase a Calling Card, how do I receive the PIN number?
  How soon will I be able to use the card after I purchase it?
  How do I use my Calling Card?
  How many minutes does each denomination provide?
  How can I pay for the Calling Cards that I want to purchase?
  Can I purchase your Calling Cards over the phone?
  How long will it take to receive my Calling Card?
  Will I receive periodic bills?
  Can I transfer the balance on my Calling Card?
  In what denominations are your Calling Cards available?
  Where are my pin numbers and access numbers?
  Each Calling Card has access numbers. Are they all the same?
  When I purchase a Calling Card, will I receive the actual Calling Card in the mail?
  Can I get refund or replacement is provided for lost, stolen or expired PINs or for unauthorized use?


Safety Issues:

I've never used a credit card online before. Is it safe?
OZPREPAIDCARDS.COM.AU uses an industry security standard called SSL to encrypt your order between your computer and our website and verify that any personal information is not redirected. Thousands of Internet based transactions are secured every day by this technology. For your protection and ours, we also employ a state-of-the-art fraud-detection system that minimizes the likelihood that your credit card will be fraudulently used.

My credit card could not be verified but I am certain it is a valid card. What could be the problem?
OZPREPAIDCARDS.COM.AU take utmost care on preventing fraudulent credit card transactions. If your credit card was declined, it may be one of several things.

1 - The information that you have entered might not be verifiable.
Please verify that you are entering your billing address correctly.

2 - You might have reached the credit limit of your credit card.
Please use a different credit card.

If someone else finds my account information, can they use it to buy more Calling Cards?
Your account cannot be reused without your authorization, we will always ask for your password.
So keep your account password safe.

How can I change my password?
Once you login to your account you will see a link "Change Detail". Click on 'Change Detail"' link and and enter your password, you will be taken to a page where you type in you new password.

I forgot my password. What can I do?
To retrieve your password, go to our website. You will see a link that says 'Forgot your password?'. Click on that link and you will be prompted to enter your username. Enter you username and your password will be delivered to your email address that is in your membership account information.

How can I change my membership information?
Once you login to your account you will see a menu on your member page. Click on 'Edit Member Info' link and you will be taken to a page where you can type in the changes you want to your membership information.

What is OZPREPAIDCARDS.COM.AU's customer service policy and security statement and terms and contitions?
At OZPREPAIDCARDS.COM.AU we are committed to respecting and protecting your privacy. For full details on our , Customer Service Policy (click here), Security Statement (click here), Terms and Conditions (click here)

Shopping and Ordering:

How can I get the details about each card such as rates and disclaimers?
You can click on the specific phone card link or image, which will take you to detailed rates and the disclaimer for that card.

How do I remove items from the Shopping Cart?
Once you click "View Cart" button you will be seeing the contents of your Shopping Cart. On the right of each item in your cart Example the symbol of " X " button, there is a click able button that you can use to remove items.

After I've added items to the Shopping Cart, how do I check out?
Click "Checkout" and you'll be taken customer login screen. If you are an existing customer do a login so we can retrieve your information for you. If you are a new customer please fill out the membership form and click login and click "checkout". You'll be taken to the "Payment Info" page where you can enter your Credit Card information.

How much worth of Prepaid Calling Cards can I buy?
New Member: To protect our new customer first order, we limit our customer to purchase a maximum of $10 worth of prepaid calling cards per user to try our products/service.

Existing Member: To protect our customers, we limit our customers to purchase a maximum of $50 worth of prepaid Calling Cards per user account per day.

When I purchase a Calling Card, how do I receive the PIN number?
Pre-Member: For trial our service/product, you only can buy $10 worth calling card and your PIN with your activation code will be sent to your residential  address by post mail. For your second purchase, you have to wait until you activate your account.

OzMember: PIN will be sent to your email instantly and will be printed on the screen as well.



How soon will I be able to use the card after I purchase it?
You will be able to make calls immediately once you received the pin number.

How do I use my Calling Card?
Here are the steps to follow:
1. Dial Your Access Number.
2. Enter your Calling Card PIN Number.
3. For Australia Area Code + Number.
For International: Dial 0011 + Country Code + City Code + Number + #

How many minutes does each denomination provide?
The number of minutes available is determined based on the rate to the country you are calling. So, each time you use your Calling Card to place a call, the number of minutes available for that particular call will be calculated by the calling cards companies system and will be announced to you before the call connects.

How can I pay for the Calling Cards that I want to purchase?
We accept VISA, MASTERCARD , BANKCARD, AMERICAN EXPRESS, DINERS CLUB, By direct deposit, by cheque, and by money order.

Can I purchase your Calling Cards over the phone?
No. You can only purchase our Calling Cards on our website.

Will I receive periodic bills?
This is a Prepaid Calling Card service. You will pay in advance so you will never receive a bill.

Can I transfer the balance on my Calling Card?
No. You can't transfer any remaining balance on your Calling Card.

Each Calling Card has access numbers. Are they all the same?
No. You have to dial the access number you are given for that specific Calling Card. Each type of Calling Card has different access numbers.

When I purchase a Calling Card, will I receive the actual Calling Card in the mail?
No. We do not send actual Calling Cards to you. To protect our customers with your first purchase we will send you a welcome kit to your mailing address. This is the only time you will receive mail from us. In this welcome kit you will have your account activation number and PIN for your first transaction only. Once you get the welcome kit and your account activation number all you have to do is to come back to the site and activate your account. From that point on you will be receiving your Prepaid Calling Cards pin numbers right on screen. When you buy a new card with your active account you will be able to receive the pins on the screen instantly.


Can I get refund or replacement is provided for lost, stolen or expired PINs or for Unauthorized use ?
Prepaid Calling Cards PINs are non-refundable. No refund or replacement is provided for lost, stolen or expired PINs or for unauthorized use.

For inaccurate billing or missing minutes on your card, you need to contact the phone card issuing company directly for a faster solution. Their customer service number can be found either in our phone card web page or the calling instruction we sent you via email.

 

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